Frequently asked questions

You can book online in a few minutes: choose a date, enter traveller details and pay the deposit. We'll email your booking confirmation and contract, and you can reach us by phone or WhatsApp with any questions.

If a trip is cancelled, we'll contact you and offer another date, a similar tour or a refund of what you've paid. The exact rules, including those on minimum group numbers, are set out in our booking conditions.

Our group tours are small, usually between 2 and 16 people. That means easier contact with your guide and smoother sightseeing; the exact group size is listed on each tour page.

A deposit secures your place on the tour, and the balance is due before departure. The exact deposit amount and payment deadline are in the booking conditions and your confirmation, and we'll send you an email reminder before the balance is due.

You can pay by BLIK, instant bank transfer via Przelewy24 or by card. Payments are processed by a trusted payment provider, and your payment confirmation is emailed to you straight away.

Yes, Przelewy24 lets you pay in instalments offered by its financing partners. You apply online, and the available options are shown when you choose your payment method.

Yes, our tours include basic insurance covering medical expenses and personal accident. When booking you can add trip cancellation insurance or extend your cover, for example for pre-existing conditions or sports.

It depends on the destination: Polish citizens can visit Türkiye visa-free with a passport for tourist stays of up to 90 days. An ID card is enough for Greece and Italy, while Egypt requires a passport and a visa. Rules can change, so please check the latest official guidance before you travel.

Group tours are led by a tour leader or guide who speaks Polish and English. For private and corporate trips we can also arrange Turkish- or German-speaking guides.

Yes, we create tailor-made trips for couples, families, groups of friends and companies. We agree the dates, pace, hotels and experiences with you, and the quote comes with no obligation.

The AI planner drafts a trip from your answers, then one of our experts checks it and sends you a concrete offer within 24 hours. Just tell it your destination, dates, budget and interests — a specialist fine-tunes the hotels, prices and details before anything is booked.

Yes, many of our tours work really well for families, and private trips such as the Blue Cruise can be fully tailored to yours. We'll recommend a programme that suits your children's ages and book family rooms.